An AHP-based Decision Support Model for Corporate Bond Selection and Investment Analysis

This paper explores the use of an intuitive decision support model for evaluating and selecting corporate bonds. The model is based on the Analytic Hierarchy Process (AHP), which enables an individual investor and a portfolio manager to identify the relative impacts of multiple criteria derived from the assessment of a particular investment environment. It also allows the pairwise comparisons of several corporate bond alternatives with respect to each of the pre-determined criteria. In particular, the evaluation process can capture individual investment behavior and perceptions on different decision criteria and corporate bond alternatives. Therefore, the model can be customized to facilitate corporate bond selection and fixed income investment analysis

Internet Retail Banking Systems: A Singapore Perspective

The perceptions of customers on the Internet retail banking systems implemented recently are empirically examined through a survey of selected Internet users in Singapore. The results show that expectations assigned to security and accuracy, transaction speed, user friendliness, and user involvement represent the attributes that most likely support the market success of the innovation. The present findings should provide useful information to assist in the development and marketing of commercially viable cyber banking systems

The Protection of Privacy in Internet Banking

This paper explores the consumer concerns about privacy in Internet e-banking and examines the impacts of several variables in relation to perceived privacy protection. The findings suggest that commercial banks must effectively minimize transaction errors, eliminate unauthorized use of personal data, control offensive access and maintain transactions records. Preventive management is vital to the enhancement of privacy of Internet banking and the consumer acceptance of Internet banking services

The Adoption of Mobile Short Message Services: Implications for Managing Value-Added Services in the Telecommunications Industry

This paper empirically explores several variables associated with the adoption of mobile short message services (SMS) from the consumer perspective. The results suggest that perceived usefulness, ease of use, behavioral control and reliability significantly explain the consumers’ behavioral intention to use the mobile message services. The findings have practical implications for managing the valueadded services in the telecommunications industry

Managing Wireless Communications in Taxi Services

This paper describes the wireless communications in the context of taxi service operations. Human-system interaction is necessary to taxi vehicle dispatching. However, the process is influenced by various variables in relation to dispatch data conveyed to drivers, display panel, mechanical noise and vibration. The in-vehicle wireless dispatch interface must be ergonomically designed to cope with environmental influences. The findings have practical implications for managing services operations

Trust Building and Sustainable Internet Banking

This paper empirically explores customers’ trust in Internet banking based on a research model with several constructs such as structural assurance, perceived bank reputation, perceived website quality, and disposition to trust. The results suggest that these constructs significantly influence trusting beliefs and customers’ willingness to use Internet banking, which in turn have a positively impact on the establishment of customers’ trust in Internet banking. Trust building should strengthen customers’ confidence in Internet banking and facilitate the development of sustainable Internet banking services